Accommodating culture and cultural diversity in online teaching
Working in community care means being prepared to learn and work within cultural interpretations that may not be your own.
Organisational examples include being prepared to grapple with the challenges that cultural difference offers to long held notions of ‘business as usual’.
But often it’s the invisible aspects of the client’s culture and the service culture that generate a lack of cultural safety.
Cultural safety describes a situation where clients can feel comfortable, accepted, and able to express themselves culturally, knowing that they are understood and do not need to explain themselves.
An organisational example would be conducting a cultural competency audit or self assessment.
At the organisational level, knowledge management will need to extend to managing cultural knowledge.
Keep active connections with cultural communities in the local area.
Individual examples include recognising that each of us has a culture and it shapes our values, beliefs and view of the world.
When encountering cultural difference, it means recognising that it is the client’s cultural view that prevails, and the worker and organisation need to make adaptations.
To be effective, cultural competency must exist throughout the organisation – from frontline workers through to executive officers and boards; from policies and procedures through to work practices and workplace culture.